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Vendor Onboarding

The Vendor Onboarding Process enables new vendors to register, submit business information, and get approved to start selling on the marketplace.

It collects business and contact details, guides vendors through email verification, registration, subscription selection, and payment.

Admins verify vendor details, accept or reject forms, and guide vendors through the remaining steps using journey states.

This ensures controlled access, compliance, and quality before vendors can access marketplace features.

On This Page​

Why Admin-Controlled Onboarding is Needed​

Admin-controlled onboarding helps to:

  • Standardize vendor registration process
  • Collect complete and accurate vendor information
  • Verify vendor details before granting platform access
  • Ensure vendors select an appropriate subscription plan
  • Enable controlled and secure vendor onboarding
  • Maintain quality and compliance within the marketplace
معلومات
  • If the onboarding form is configured as Public, it will be visible on the Storefront, and vendors can register by clicking on Become a Vendor.
  • If the onboarding form is configured as Private, it will not appear on the Storefront and must be shared directly with the vendor by the Store Admin.

Features of Vendor Onboarding​

  • Vendor-driven onboarding form submission
  • Admin verification and approval workflow
  • Subscription plan selection by vendor
  • Secure payment process for subscription activation
  • Final vendor onboarding managed by Store Admin

Steps for Admins to Complete the Onboarding​

  1. Vendor accesses the Marketplace Storefront.
  2. Clicks on Register as Vendor.
  3. Enter email address or mobile number and verify using OTP.
  4. Fill in the onboarding form with required business and contact details.
  5. Submit the onboarding application for admin review.
  6. The Store Admin reviews and verifies the vendor application.
  7. Once approved, vendor can select a suitable Subscription Plan from the available options.
  8. Completes the payment for the selected subscription plan.
  9. Accept or reject the form by changing the journey state from Pending to Accepted.
  10. Vendor receives an email with a link to the vendor portal.