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Exchange Order

This video explains how customers can request an exchange for a purchased product by selecting a different variant (such as size, color, or configuration). It also outlines how the exchange process is handled in the Vendor Portal (VP).

The exchange feature allows customers to replace a product with another variant while ensuring a smooth and trackable workflow.

On This Page​

Why Exchange Feature Is Needed​

The exchange feature helps customers swap a product for a different variant when the original selection does not meet their requirements.

Customers can:

  • Exchange products for a different size, color, or variant
  • Initiate exchange directly from order details
  • Avoid placing a completely new order manually
  • Track the exchange process easily

Key Features​

  • Easy exchange request from order details
  • Option to select a different product variant
  • Smooth workflow handling through Vendor Portal (VP)
  • Inventory validation before exchange approval
  • Creation of a new order for the exchanged product

Steps to Request an Exchange​

  1. Navigate to the Orders section in the StoreFront.
  2. Choose the desired product and place the order.
  3. Open the Order Details section.
  4. Click on the Exchange option.
  5. Select the new variant (such as size, color, etc.).
  6. Confirm and submit the exchange request.

Exchange Processing Workflow​

After an exchange request is submitted:

  1. The request is marked as Exchange Requested.
  2. The system performs an Inventory Check.
  3. The product goes through Product Inspection (if applicable).
  4. A New Exchange Order is created for the selected variant.

After processing, a new order journey is created for the exchanged product. Customers can track the exchange status from their order details.

This process ensures a seamless and structured exchange experience while maintaining accurate inventory and order tracking.