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Replacement Order

This video explains how customers can request a replacement for a purchased product in case of damage, defect, or incorrect item delivery. It also describes how the replacement process is handled in the Vendor Portal (VP).

The replace feature ensures that customers receive the correct or defect-free product through a structured and trackable workflow.

On This Page​

Why Replacement Feature Is Needed​

The replacement feature allows customers to request a new product when the delivered item is damaged, defective, or incorrect. It helps maintain customer satisfaction and ensures proper resolution of product issues.

Customers can:

  • Request replacement for damaged or defective products
  • Initiate replacement directly from order details
  • Ensure quick resolution without placing a new order manually
  • Track replacement requests easily

Key Features​

  • Easy replacement request from order details
  • Applicable for damaged, defective, or incorrect items
  • Simple and quick request process
  • Automated creation of replacement workflow in Vendor Portal (VP)
  • New product entry created for replacement handling

Steps to Request a Replacement​

  1. Navigate to the Orders section in the StoreFront.
  2. Select the desired product you want to replace.
  3. Open the Order Details page.
  4. Click on the Replace option.
  5. Confirm the replacement request.
  6. Submit the request successfully.

Replacement Processing Workflow​

After a replacement request is submitted:

  1. A new product entry is created in the Vendor Portal (VP) for processing.
  2. The vendor initiates and manages the replacement workflow.
  3. The request is processed based on defined stages in the system.
  4. Customers can track the replacement status through their order details.

This process ensures a smooth and structured replacement experience while maintaining proper tracking and resolution.