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Customer Details & Order Visibility

Customer and order visibility in the Store Management Portal (SMP) allows vendors to process orders and enquiries, while administrators can view and monitor customer activity across the platform.

On This Page​

Purpose of Customer & Order Visibility​

Customer and order visibility helps to:

  • View customer details after storefront sign-in
  • Access order and request information linked to the customer
  • Enable vendors to process orders and enquiries efficiently
  • Allow administrators to monitor customer activity and transactions
  • Maintain transparency across storefront and portal operations

Key Visibility Features​

  • Customer details captured after storefront sign-in
  • Automatic association of orders and enquiries with the customer profile
  • Visibility into order, request, and enquiry history
  • Centralized customer and order view in the Store Management Portal
  • Read-only access for administrators

Customer and Order Flow​

Once a customer signs in on the storefront, their profile is created automatically. All orders, requests, and enquiries placed by the customer are linked to this profile, providing a unified view of customer activity within the Store Management Portal.

Steps to View Customer & Order Details​

  1. Administrator navigates to the Customers section in the Store Management Portal.
  2. Administrator selects a customer to view profile details.
  3. Linked orders, requests, and enquiries for the customer are displayed.
  4. Administrator opens an order or enquiry to view detailed information and current status.