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Approval Based Orders

Request-based orders allow customers to submit order requests without immediate checkout. Vendors review, respond to, and process these requests based on business requirements.

On This Page​

Purpose of Request-Based Order Flow​

The request-based order flow helps to:

  • Capture customer order requests submitted from the storefront
  • Enable vendors to review and respond to customer requests
  • Support flexible pricing, approval, or quotation-based workflows
  • Provide visibility into requested items and customer details
  • Track request status throughout the order lifecycle

Key Request Order Management Features​

  • Capture customer order requests without immediate payment
  • Vendor-managed request review and response process
  • Centralized request visibility in the Store Management Portal
  • Visibility into customer details, requested items, and quantities
  • Request status tracking (New, In Review, Responded, Converted, etc.)
  • Support for enquiry-based or approval-based orders

Steps in Request-Based Order Processing​

  1. Customer submits an order request from the Storefront.
  2. The request is successfully submitted by the customer.
  3. The request becomes available for processing by the vendor.
  4. Vendor reviews the request and responds or processes it as required.
  5. Administrator navigates to the Orders or Requests section in the Store Management Portal (SMP).
  6. Admin views the request-based order in the list.
  7. Admin opens the request details to review customer information, requested items, and current status.
  8. Request status is monitored throughout the lifecycle until completion or conversion.

Request Visibility in Store Management Portal​

All request-based orders are visible in the Orders or Requests section of the Store Management Portal, allowing administrators to track progress, review details, and manage request-based workflows efficiently.