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Enquiries

Enquiry-based products allow customers to request pricing or additional details instead of placing an immediate order. Vendors review and respond to these enquiries based on business requirements.

On This Page​

Purpose of Enquiry-Based Products​

Enquiry-based products help to:

  • Allow customers to enquire about products without direct checkout
  • Support products that require custom pricing, approval, or clarification
  • Enable vendors to review and respond to customer enquiries
  • Capture customer intent before order confirmation
  • Manage complex or non-standard product purchases

Key Enquiry Management Features​

  • Enquiry submission from the storefront
  • Vendor-managed enquiry review and response
  • Centralized enquiry visibility in the Store Management Portal
  • Visibility into customer details and enquiry information
  • Enquiry status tracking (New, In Review, Responded, Closed, etc.)
  • Support for products without fixed pricing or immediate purchase

Steps in Enquiry-Based Product Flow​

  1. Customer views an enquiry-based product on the Storefront.
  2. Customer submits an enquiry instead of proceeding to checkout.
  3. The enquiry is successfully submitted by the customer.
  4. The enquiry becomes available for processing by the vendor.
  5. Vendor reviews the enquiry and responds based on business requirements.
  6. Administrator navigates to the Orders → Enquiries section in the Store Management Portal (SMP).
  7. Admin opens the enquiry to view customer details, enquiry information, and current status.
  8. Enquiry status is monitored until it is closed or converted to an order.

Enquiry Visibility in Store Management Portal​

All enquiry-based product requests are visible in the Orders → Enquiries section of the Store Management Portal, providing administrators with complete visibility into enquiry status, customer intent, and vendor responses.