WhatsApp Configuration
WhatsApp configuration enables businesses to communicate with customers and vendors through WhatsApp for notifications, enquiries, and support-related interactions directly from the platform.
On This Page
- Purpose of WhatsApp Configuration
- Key WhatsApp Configuration Features
- Steps to Configure WhatsApp Settings
Purpose of WhatsApp Configuration
WhatsApp configuration helps to:
- Enable WhatsApp as a communication channel for the platform
- Send notifications and updates via WhatsApp
- Support customer and vendor interactions through WhatsApp
- Improve response time and user engagement
- Centralize WhatsApp integration management within SMP
Key WhatsApp Configuration Features
- Enable or disable WhatsApp integration
- Configure WhatsApp service credentials
- Control WhatsApp communication for vendors and customers
- Centralized WhatsApp configuration in SMP
- Secure management of messaging settings
Steps to Configure WhatsApp Settings
- Navigate to Settings → WhatsApp Configuration.
- Enable the WhatsApp Integration toggle to activate the service.
- Enter the required WhatsApp service details (such as API credentials or configuration parameters).
- Configure messaging preferences as required for platform communication.
- Save the WhatsApp configuration settings.