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Enquiries

This process shows how vendors handle enquiry-based orders from customers.
Vendors review requests, provide pricing and details, and update the order status as they progress, until the enquiry is completed.

On This Page​

Why Enquiry-Based Orders Are Used​

Enquiry-based orders help vendors to:

  • Understand customer requirements before committing
  • Provide accurate pricing and information
  • Track progress of each enquiry clearly
  • Respond efficiently while maintaining records
  • Close enquiries once confirmed or fulfilled
  • Use chat feature to easily communicate with customers and vendors
  • Customers can give ratings and reviews to share feedback and help improve services
  • Vendor can share the rating and reviews for the customers

Key Features​

  • Dashboard showing all enquiry-based orders
  • Detailed view of customer requests and quantities
  • Ability to update order state as work progresses
  • Direct entry of pricing for each item
  • Easy submission and confirmation of responses
  • Status updates visible after submission

Steps to Respond to an Enquiry​

  1. Go to the Enquiry Orders section in the vendor portal dashboard.
  2. Open a specific enquiry to view customer details and requested items.
  3. Change the enquiry status to In Progress while reviewing the request and checking feasibility.
  4. Review the requested items and quantities carefully.
  5. Enter your pricing and any additional required information directly in the form.
  6. Submit your response.
  7. Once the buyer confirms or the order is finalized, the enquiry status is updated to Closed.